Shipping
Turn-Around Time
Returns & Exchanges
Materials & Care
Custom Jewelry
Repairs
Legal
Orders under $100 will be charged a $6 fee for handling, shipping
and insurance and are shipped by USPS Priority Mail.
Orders over $100 will be charged a $10 fee for handling, shipping
and insurance and are shipped by UPS Ground.
Purchases over $250 may be subject to special insurance & handling
fees.
UPS Next Day Air is available on order over $100 for an additional $30 (upon
request).
Please note: UPS wil not deliver to PO Boxes. If you have a
PO Box, please inquire about USPS shipping.
INTERNATIONAL SHIPPING: All EUTECTIC jewelry is made in Sugar
Land, TX (USA). International shipping fees vary by country.
Please email info@theeutecticpoint.com for mailing rates.
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All EUTECITC jewelry is made to order, so please allow one
to two weeks for delivery. We can accomodate quicker turn-around
if necessary; if you require rush delivery, please email info@theeutecticpoint.com
with “ATTN: Rush” in the subject header.
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While we think you’ll love everything that we make, if
you are not completely satisfied with your purchase, you may
make an exchange or receive a store credit for your purchase
within 14 days of receipt. There are no refunds and no exceptions.
If you have questions about an item, please email us before
purchasing.
We will not accept the return of damaged, tangled or worn items.
Any returned item must be in its original condition. It must
be carefully packed in the original packaging and safely shipped
back to us INSURED via UPS or insured registered mail.
Shipping and handling fees are non-refundable.
If you have received EUTECTIC jewelry as a gift, please let
us know. We can extend the time for exchange/credit. Gift returns
must be accompanied by a gift reciept.
To return an item for credit or exchange, email returns@theeutecticpoint.com
for a return Authorization Number, mailing address and additional
instructions.
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EUTECTIC handcrafted jewelry is individually made from the
highest quality materials. Unless otherwise stated, all gemstones
are genuine stone. Wire and chain are sterling silver and/or
14kt gold filled (what’s gold
filled?).
All EUTECTIC jewelry is handmade one piece at a time (or in
pairs). Pieces bear marks made by human hands and tools. The
beauty of the stones used in EUTECTIC is enhanced by the slight
variations in color and shape due to their natural origin and
hand cutting. Stones may also feature natural inclusions. For
more information about a particular stone, please email info@theeutecticpoint.com.
Any handmade jewelry should be treated gently. Avoid tugging
at, sleeping in or piling up your items as this can cause breakage,
tangling or misshaping of components.
Sterling silver tarnishes, so it is best to keep your jewelry
in a small reclosable bag (to keep out air). Simple earring
may be stored flat together, but complex or chandelier style
pieces should be stored on their original card to avoid tangling.
Necklaces and bracelets should be wrapped GENTLY and LOOSELY
around a card for storage. If you can’t bear to see your
jewelry in bags, the best method of storage is hanging.
To remove dirt and debris, jewelry should be cleaned with a
soft, lint free cloth. Tarnish should be removed with a polish-filled
jewelry cloth (like a Sunshine cloth). DO NOT use commercial
tarnish remover as it can affect the natural stones. Washing
is also not recommended because of the different porosity of
the stones.
Pearls and opals require special care. Pearls should not get
wet because they are pourous and can absorb water. Pearls
absorb the oils from your skin to maintain their luster, so
they should be worn often. Opals are somewhat brittle and
contain a large amount of water. They should also be worn
often, but for a different reason: the oils from your skin
help protect them from water loss.
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We love to do custom orders! Since all of our jewelry is handcrafted
individually, we can create a beautiful custom design for
your wedding or other event or for a special gift. Email us
with your ideas and time frame and we’ll create something
just for you. Pricing for custom work is based on materials
and labor.
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We offer free repair for items purchased within the last 6
months (based on normal usage). Knotted chains, crushed hoops,
and other forms of damage can be repaired for a a materials
& labor fee.
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COMPANY INFORMATTION - EUTECTIC handcrafted jewelry is a part
of Rara Avis, a Graphic Design and Creative Projects company
in Sugar Land, Texas. For information about our services or
other product lines that we carry, please visit www.ararething.com
or call 832-453-2177 during normal business hours.
Support other Houston-area artists. Visit our blog at www.ararething.blogspot.com
If you have any questions, comments or suggestions about what
you see on this site, please feel free to e-mail them to: info@ararething.com
LEGAL NOTICES - Rara Avis operates the web address, www.theeutecticpoint.com.
By using this web site you agree to the terms and conditions
contained herein. If you do not agree to these terms, please
do not use this web site. We reserve the right to modify or
update these terms and conditions at any time and you agree
to be bound by such modifications, updates and revisions. Visit
this page from time to time to review the current terms.
COPYRIGHT/TRADEMARKS - All content provided on this web site
such as jewelry designs, graphics, pictures, images, etc. is
the property of Stevie Ballow and Rara Avis, and is protected
by US and International copyright laws. The collection, arrangement
and assembly of all content on this site is the exclusive property
of Eutectic and is also protected by US and International copyright
laws. No reproduction of any design of any kind or transmission
of photos of any content on this web site is allowed. Any use
of any material contained on this web site is strictly prohibited.
Nothing on this web site should be construed as granting any
license or right to any designs contained therein. Any design
on this web site may not be used in connection with any product
or service, in any manner that is likely to cause confusion
among customers, or in any manner that disparages or discredits
Eutectic.
USE OF SITE - This web site or any portion of this web site
may not be reproduced, duplicated, copied, sold, resold, or
otherwise exploited for any commercial purpose that is not expressly
permitted by Eutectic. We reserve the right to refuse services,
and/or cancel orders at my discretion if we believe that customer
conduct violates applicable law or is harmful to our interests.
LINKS - Links to third party web sites may be provided on this
web site. We have not reviewed all third party web sites and
do not control and am not responsible for any of these web sites
or their content.
DISCLAIMER - This web site is provided "as is" and
without express or implied warranties of any kind, including
implied warranties of merchantability for any particular purpose.
Eutectic does not represent or warrant that this web site will
be uninterrupted or error free. In no event will we be liable
for any damage or cause of any kind based upon or resulting
from any use or inability to use this web site. The entire risk
as to the performance and quality of this web site and the accuracy
and completeness, validity and quality of any information is
with you.
APPLICABLE LAW - This site is created and controlled by Rara
Avis in the state of Texas, USA. By accessing this web site,
you hereby agree that the laws of Texas, without regard to its
conflict of laws principles, will apply to all matters relating
to the use of this web site and any information contained therein.
PRIVACY POLICY - In general, you can visit many of the pages
in the site www.theeutecticpoint.com without telling me who
you are or revealing personal information about yourself.
Rara Avis will not collect or retain any information about
you personally unless you choose to provide it. Rara Avis
will also never provide personal information to any other
service or company unless explicit permission is granted.
Rara Avis will use your information that you provide solely
for business purposes such as confirming your order, providing
you with customer service, or informing you of sales or new
products.
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